ORDER CHANGES, RETURN AND CANCELLATION

How do I make a change to an order?

If your order is scheduled to be delivered the following day after you placed it, you need to contact us as soon as possible at

sales support or 1-718-708-6146. Since your order may have already been selected and prepared, we will contact you and let you know if we were able to make the change.

How do I cancel an order?

If, for any reason, you decide that you want to cancel an order, contact us as soon as possible at sales support or 1-718-708-6146 and we will process your request.

How do I return or exchange an item?

All our items come with a 100% guarantee. If you receive an item you are not satisfied with, contact us and we will arrange for a replacement or credit.

What should I do if an item is missing from an order?

If an item is missing from your order or not acceptable, you should note this on the driver's copy of the invoice and customer service will issue you a credit automatically within 48 hours. If you are not able to note this, please contact us at

sales support or 1-718-708-6146 and tell us exactly what was missing or unacceptable about your order and the order ID number. We will either arrange for a redelivery depending on your location or issue a credit for the item to your credit card.

Substitutions

What happens if an item I ordered is out of stock?

We try to keep the products in our inventory in stock at all times. However, from time to time, due to increased demand, an item you ordered may be out of stock. In these cases, we will try to substitute the out of stock item for an item of equal value and quality. If the substituted item is a "lesser brand," it has been offered to you for your convenience and not to save us money. The substitution will be brought to your attention when your order is delivered unless we are able to reach you by phone earlier. You will always have the option of refusing any substitution. If an order with a substitution is left with your doorman or on your porch, you have the option of calling us to have the substituted item exchanged or for a credit to your credit card.