Welcome to Frequently Ask Questions
Popular Questions
Packabarrel is a diaspora's grocery delivery service that delivers the same day! We connect you with local supermarkets back home in the Caribbean where your relatives can pick up and/or get home delivery of your ordered groceries from your favorite local stores.
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Q: What stores are supported??
Goods are ordered from local stores in areas in the Caribbean. These stores locations can include St. Vincent & The Grenadines, Grenada, Carriacou & PM, Trinidad and more... Packabarrel is an independent business and is not necessarily affiliated with, or endorsed or sponsored by those supermarkets in the Caribbean..
Because the merchant is responsible for preparing and delivering your order, they are most capable of and responsible for
providing a resolution.
Please log in to your account to view order information for
merchants you have ordered from in the past 24 hours.
If contacting the merchant has proved unsuccessful, please contact us.
Q: How do I change or cancel my order after it is submitted?
A.
If your order is scheduled for immediate delivery or pickup
- Once your order is submitted and receipt has been verified
by Packabarrel.com, the merchant will be in the process of preparing your order.
For this reason, any alterations or cancellations to your order are best conveyed directly to the merchant.
You will find the contact information for the merchant in the email that is sent to you upon submission of your order.
If your order is scheduled for delivery or pickup at some point in the future
- Advance orders will not be sent until
¾ hour-1 hour prior to the scheduled time of delivery or pickup (depending on the size of the order). Up until the point
it is submitted to the business it will appear in your Order History, and can be canceled by by contacting Packabarrel.com.
After an order has been sent, click on the link provided in your confirmation email -- this will bring you
to an online copy of your order, along with the merchant’s contact information.
Q: I have some complaints about my order - To whom should they be addressed?
A. Packabarrel.com is concerned with maintaining customer satisfaction with participating merchants. If you experience any problems with the fulfillment of your order that were not resolved by the merchant, and wish to register a complaint, please contact us.
Q: Who do I contact for my order shipping fron Florida, USA?
A.
If your order is for shipping from Florida merchant which may include home delivery: -
Upon transmission of your order you will receive an email containing a copy of your order.
The shipping agent contact information is contained in this email and also on the merchant web page
Because your order takes about 3 weeks for arrival outside USA, Packabarrel.com will make available the merchant's and shipping agent contact information after the order is placed.
Shipping orders to international customers will be sent after 2 days to the shipping agent for a extra 2 weeks shipping to recipient (depending on the
size of the order). Once the order is sent by shipping company, you will obtain an email to that effect.
Q: When can I get my groceries delivered?
We deliver 7 days a week between 9:00 am and 10:00 pm local time, at most locations.
Q: Can I get delivery the same day?
Yes, we have Same Day Delivery most days. Submit your order by 8:30 am for delivery between 4:00 pm and 10:00 pm. For earlier Same Day Delivery, between 9:00 am and 3:00 pm, submit your order by 3:00 am. (Note: All times listed are local to your area.)
Q: What makes shopping for groceries online a good idea for me?
The primary benefit is convenience, which can be different for everyone. Families with small children like the service because it gives them more time to spend together doing other things. Shoppers living in foreign like the fact that they don't have to ship barrels to their loved ones back home - especially the hassle & expense involved at customs. Generally, shoppers enjoy ordering groceries from the privacy of their home, any time of day or night, and having it delivered to their loved ones fresh to their door from a friendly driver.
Searching for Merchants
Q: How do I search for merchants?
On the Packabarrel.com homepage, enter or select "recipient/business location" and you will be presented with a list of participating merchants (if available).
The list will be initially ordered by location, but can be further sorted by various criteria (delivery fee, minimum
order, payment method, etc.) Businesses which are available for delivery or pickup at the selected
time will appear at the bottom of the list.
Please note that not all types of merchants (restaurant and grocery stores.) may be available in your area.
Q: Why is a specific merchant missing from my listings?
Packabarrel.com may temporarily remove a listing from our website for a number of reasons, including significant menu updates, undergoing renovations, or an extended holiday. (If you are missing a merchant that you have ordered from previously , please contact us).
Placing an Order
Click on the name of a merchant to view its fully interactive menu or inventory. From there it's simply a matter of selecting the items you want.
When you're finished assembling your order, click the 'Checkout' button. You will be prompted to either log in to your
account (if not already) or create a new account (if this is your first time). Indicate your payment method, and contact information, and submit your order.
You can verify successful submission of an order by checking your email for a confirmation message from Packabarrel.com.
This confirmation message will contain a link to your order (precisely as it was relayed to the business).
Q: How do I know the merchant received my order?
When you submit an order to Packabarrel.com, it is automatically sent to the merchant. A link to an online copy of your order
is simultaneously emailed to you. Packabarrel.com confirms receipt of your order with the business staff.
(Note: orders placed for future delivery or pickup are not sent immediately but 3/4 hour to
1 hour prior to the scheduled time of delivery or pickup (depending on the size of the order).
If, at the time of confirmation, the business informs Packabarrel.com that they have a problem fulfilling your order
(ex. "item unavailable"; "no Packabarrel staff", etc.), we will notify you. We will first attempt to contact you by phone
-- if attempts to reach you by phone are unsuccessful, we will notify you by email.
Packabarrel.com kindly requests that you make yourself available by phone, and ensure that your phone number on the
order is accurate, in the event the business or our Customer Service Dept. needs to contact you.
Q: Who collects payment for my order?
If paying by credit card, your order will be processed by Packabarrel.com (in which case you will be prompted to
specify a tip during the checkout process) or by the merchant themselves (in which case you will add the tip upon receipt
of the order).
Q: Why am I not able to reorder in my order history?
Due to menu updates, prices and item availability may vary. If you re-order from a merchant, you will be able to revise your original order, payment and contact information.
Q: What happens if an item is out of stock?
Occasionally, we may run out of an item. At checkout we allow comparable substitutions of a similar item. If you are dissatisfied with an item when it is delivered, please contact the local store to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify the supermarket to deliver it to you. Note that once you have accepted delivery there is no return.
Q: Product Quality and Selection: Returns
Your complete satisfaction is our number one goal. We promise to make it right on every order every time. If for any reason you are dissatisfied with any product in your order, please call our Customer Support department at 1-718-922-0930 and a customer service representative will be happy to assist you. You can also return any items for up to 2 business days after your delivery date by bringing them to the supermarket. Credit for any items that you bring back to the supermarket, or items that we pick up from you, will be applied to your account. We regret that for health and safety reasons, we cannot accept returns of meats and baby formula. Delivery/shipping and service fees will not be refunded.
Q: What happens if an item is out of stock?
Occasionally, we may run out of an item or a product you order may be temporarily unavailable. At that point we would make a substitute of a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-718-922-0930 to help resolve the issue. If an item is missing from your order, you have 48 business hours from the time of delivery to notify Customer Support for a full refund (excluding meats, and delivery & service fees) or a replacement if items are still available for purchase.
- Call 1-718-922-0930 to reach the New York Office
